Refund policy

Return & Refund Policy – Alli Weight Loss

At Alli Weight Loss, your satisfaction is our priority. All our products are 100% authentic, high-quality, and carefully packaged. If you are not completely satisfied with your purchase, we offer a simple and transparent Return & Refund process as outlined below.

1. Return Eligibility

You may request a return within 7 days of receiving your order if all the following conditions are met:

The product is unused, unopened, and in its original packaging.
The seal and packaging are intact.
All accessories, free gifts, and labels are included.
The product is in the same condition as it was delivered.

Important: Opened or used Alli capsules cannot be returned due to health, hygiene, and safety regulations.

2. Return Processing Time

Approved returns are usually processed within 2–5 business days after receiving the product at our facility.
Customers may be asked to provide unboxing photos or videos for verification.

3. Refund Process

Once the returned item passes our quality inspection:
- Refunds are processed within 5–7 business days.
- The refund will be issued to your original payment method (Bank / Card / Wallet).
Shipping charges (if any) are non-refundable.
Products that do not meet return conditions may be sent back without a refund.

4. Damaged, Incorrect, or Defective Products

If your order arrives damaged, leaking, defective, or incorrect:

Contact our support team within 48 hours of delivery.
Provide clear photos or videos of the issue.
After verification, we will arrange a replacement or refund depending on product availability.